Customer Complaints

Complaints must be submitted in writing, via email, in person, fax or by post to the to Customer Services Liaison Officer. To facilitate you in making a complaint please use the Complaint Form below, this is also available in our public offices and libraries.

Customer Complaints Form - English.pdf (size 399.8 KB)

Customer Complaints Form - Irish.pdf (size 522.4 KB)

Customer Liaison Officer
Leitrim County Council
Áras an Chontae
Carrick on Shannon, Co. Leitrim                    

F: 071 9621982
Ecustomerservice@leitrimcoco.ie

The Customer Complaints Procedure:

Once received, an acknowledgement letter, confirming receipt of the complaint will be issued within 1 week of its receipt. This letter will provide you with an outline of the various stages which will be gone through in the processing of the complaint.

The Customer Services Liaison Officer will review all files on the matter and issue a decision within 4 weeks of receipt of the complaint. Where this is not possible, an interim reply will be issued setting out the reasons for the delay in responding.

Where a Customer Complaint relates to a specific staff member that person will be consulted in relation to the complaint.

Where a mistake has been made an apology and explanation will be offered and every effort will be made to rectify the matter.

Where a complaint highlights that our processes or procedures are deficient, every effort will be made to remedy the situation as quickly as possible.

If you are not satisfied with the response of the Customer Service Liaison Officer you may lodge an appeal to the Senior Executive Officer, Housing & Corporate Services, Leitrim County Council, Aras an Chontae, Carrick-on-Shannon, Co. Leitrim.

If you remain unsatisfied with our response to your complaint, you may lodge a complaint with the Ombudsman. The office of the Ombudsman is an independent agency established to deal with cases of mal-administration with certain public bodies. A complaint may be lodged with the Ombudsman’s Office at any time.
All contact details for the Ombudsman's Office is as follows:

Office of the Ombudsman
18 Lower Leeson Street
Dublin 2
T: 01 6395600
F: 01 6395674

LoCall: 1890 223030
E: ombudsman@ombudsman.gov.ie
W:www.ombudsman.ie

 

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