Detailed review of all work processes carried out with a view to streamlining processes, decentralising services and redirecting resources.

Planning Department moved to a more central location to provide improved access, and new Building Control/Planning Enforcement Section set up.
 
Lunch time opening introduced in our Planning Office, our Cash Office and our Motor Tax Office. View Opening Hours
 
Library Library opening hours extended and new Branch Libraries provided in Carrigallen, Kiltyclogher and Manorhamilton.
 
New Library Headquarters also provided in Ballinamore (Library locations and their opening hours).
 
Customer Surveys (Customer Survey 2004 ) and (Customer Survey 2005) carried out and Customer Services Training provided for staff

Customer complaints and redress system introduced (Customer Complaint Form - English) (Customer Complaint Form - Irish)

New telephone system provided, ‘Direct-Dial’ numbers (Direct Contact Details) introduced and publicised for the various services and Headed Paper revised to include full contact details.
 
Comment Cards available at all public points of contact - Comment Cards
 
Various application forms and information leaflets reviewed and simplified (ongoing)
 
Tenant Handbook and detailed pre-tenancy training programme launched
 
Electronic Funds Transfer (EFT) payments system introduced for creditors and credit card/laser card payment facilities introduced in Motor Tax.
 
Various IT packages introduced and various services now available on-line eg:

Planning Enquiries,
Electoral Register Enquiries,
Library Catalogue,
Customer Enquiries Form